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Valentine's Day Referral at OKX - terms and conditions
Not all products offered in all regions and this activity may be limited or not offered in some markets. Please consult your legal/ tax/ investment professional for questions about your specific circumstances.Published on Feb 13, 2025Updated on May 29, 202615OKX Valentine's day crypto gift - terms and conditions (SEA region)
Not all products offered in all regions and this activity may be limited or not offered in some markets. Please consult your legal/ tax/ investment professional for questions about your specific circumstances.Published on Feb 13, 2025Updated on May 29, 20261What are the rules for P2P order cancellation?
You'll be banned for 15 minutes, 30 minutes, 1 hour, 4 hours, or all day. It'll be cleared at 00:00 on the same day. Trigger Restriction Duration 1st time The number of cancellations reaches the upper limit of the day.Published on Aug 16, 2023Updated on May 29, 20261,829How do I close my account? (web)
Note: after closing your account, there's a 30-day cooling period. You won't be able to reuse the same phone number, email, or identity information to create a new account during this time.Getting started Log in to your account at okx.com and go to the Security center page (Profile icon > Security) Find Manage account on the Security page, select Close account Opening Close account page 3. Closing your account is permanent and irreversible.Published on Aug 22, 2023Updated on Jun 2, 2026464How do I close my account? (app)
Note: after closing your account, there's a 30-day cooling period. You won't be able to reuse the same phone number, email, or identity information to create a new account during this time.Getting Started Open your OKX app and go to User Center Select '>' to view the User Center page Open user center page 3. Go to Settings, and select Close account Opening Close account page 4. Closing your account is permanent and irreversible.Published on Aug 22, 2023Updated on Jun 2, 2026898What are the cryptoassets that are listed on OKX in France?
JUP Jupiter KAR Karura KLAY Klaytn KNC Kyber Network KSM Kusama LDO Lido LINK Chainlink LOOKS LooksRare LPT Livepeer LRC Loopring LSK Lisk LTC Litecoin LUNA Terra Luna LUNC Terra Classic MANA Decentraland MASK Mask Network MATIC Polygon MINA Mina Protocol MKR Maker MLN Enzyme MOVR Moonriver MXC MXC NEAR Near Protocol NMR Numeraire NYM NYM OKB OKB OKT OKT Chain OMG OMG Network OP Optimism OXT Orchid Protocol PEPE Pepe PERP Perpetual Protocol PHA Phala Network POLS Polkastarter PSTAKE pSTAKE FinancePublished on Mar 18, 2024Updated on May 29, 20262How do I enable allowlist? (web)
After it's disabled, you're able to withdraw to any new addresses.What's the 30-day verification for the withdrawal from the address book? When an address is verified for 30 days, withdrawals have to be made within 30 days to maintain its verified status. If no withdrawal is made, its verification will expire and future withdrawals to this address will require security verification. If a withdrawal is made, the expiry date will be extended to 30 days after the latest withdrawal date.Published on Aug 14, 2023Updated on May 29, 2026419How do I enable allowlist? (app)
When you choose to verify an address in the withdrawal address book, it will be verified for 30 days by default. Select Change verification period to verify the address permanently. 30 days (default): Withdrawals to this address within 30 days will not require additional verification. When an address is verified for 30 days, withdrawals have to be made within 30 days to maintain its verified status.Published on Aug 14, 2023Updated on May 29, 20261,946Why is my OKX app not working?
Clear cache or app data For Android: Go to Settings. Select Apps. Choose the OKX app. Tap Storage. Select Clear Cache. If the issue continues, you can also select Clear Data (this logs you out but may resolve deeper bugs). For iOS: iOS doesn’t provide a direct cache-clearing option. Instead, delete and reinstall the app to refresh stored data.4.Published on Mar 16, 2026Updated on May 29, 202618What can I do if I trigger P2P risk control?
Ensure that the information provided is clear, accurate, and authentic to avoid delays in processing. You may be required to update the app and complete the self-service appeal by following the instructions provided in the email. Important Reminder: If you have already created a wallet, please ensure that you securely back up your wallet’s seed phrase and private key before updating the app.Published on Sep 13, 2023Updated on Jun 2, 20261,837What limits are there for spot copy trading?
trading pair Spot trading pair Max holding amount (USDT) BTC-USDT, ETH-USDT 20,000,000 XRP-USDT, LTC-USDT, DOGE-USDT, SOL-USDT, SUI-USDT, PEPE-USDT 10,000,000 TRX-USDT, ARB-USDT, OP-USDT, FIL-USDT, STETH-USDT, ETC-USDT, APT-USDT, SHIB-USDT, ADA-USDT, LINK-USDT, DOT-USDT, XLM-USDT, UNI-USDT, OKB-USDT, AVAX-USDT, BNB-USDT, AAVE-USDT, HBAR-USDT, WLD-USDT, LDO-USDT, NEAR-USDT, XAUT-USDT, TON-USDT, BONK-USDT, WIF-USDT, TRUMP-USDT, PI-USDT, BABY-USDT, JITOSOL-USDT, WLFI-USDT, LINEA-USDT 2,500,000 BCH-USDT, DAI-USDTPublished on Oct 30, 2023Updated on May 29, 2026127Referral Program - Terms and Conditions
Rewards will be distributed within 14 days after conditions are met and verified. Rewards may be restricted from trading or withdrawal for up to 90 days from the date of receipt. To unlock the reward, the user must maintain an account balance of at least AED 1,000 (or the equivalent in other supported assets) for a cumulative total of 30 days within the 90-day window following the reward grant date. The 30 qualifying days do not need to be consecutive.Published on Aug 6, 2024Updated on May 29, 2026159Why did my identity verification fail?
Below are some possible reasons that may lead to a failed identity verification: Selfie detection failed. Invalid ID (E.g. Unsupported ID type, ID issued has expired). There's an existing account with the same identity information. ID detection failed. (E.g. Photos are overexposure, have reflections, or aren't fully visible).A few tips for successful identity verification: Make sure that the ID isn't expired. Each customer is only allowed to have one account.Published on Aug 8, 2024Updated on May 29, 202659How can I troubleshoot web or app issues?
Select Clear Cache first. If issues persist, select Clear Data (this logs you out but fixes many deep bugs).For iOS There’s no direct “Clear Cache,” but deleting and reinstalling the app achieves the same effect.For browser Open your browser settings. Find the Privacy or Clear browsing data section. Select Cookies and Cached files, then confirm to clear them.Published on Feb 11, 2026Updated on Jun 2, 202613I haven't received the SMS code
Codes may take some time to arrive, and each is valid for 10 minutes. Your account will be locked if you enter incorrect codes 6 times within a period of time. If you're not receiving codes, try these solutions: Clear your browser or mobile app cache, then request a new code. Request a code on different OKX platforms: desktop browser, desktop app, mobile browser, or mobile app.Published on Aug 16, 2023Updated on May 29, 202630