All
FAQ
Announcements
Product documents
All you need to know about OKX Middle East Fintech FZE
Find out more on how to deposit and withdraw USD in the following articles: How do I deposit USD with international wire transfer as a UAE user? How do I withdraw USD with international wire transfer as a UAE user?How can I access derivatives and margin-related products? To access derivatives and margin-related products and services, you'll first be required to complete account verification.Published on Jul 24, 2025Updated on May 29, 202610How do I know what my institution type is?
Senior management: You can also approach senior executives or management personnel who have more in-depth knowledge of your institution's structure and operations. If necessary, you may also consider seeking advice from external legal counsel or consultants who specialize in corporate matters. Learn more about the types of institutions that are supported by us here.Published on Oct 13, 2023Updated on May 29, 20261What's Satoshi test and how do I complete it?
How do I verify my address with the Satoshi test?Entering the Satoshi test flow During your withdrawal process, you may be prompted to specify the destination of your funds. If you select Private wallet, you’ll need to complete a Satoshi test as part of the verification process. Two options are available for the first step of withdrawal verification; select the appropriate one for you Select Next to begin the Satoshi test verification flow.Published on May 28, 2024Updated on May 29, 202667How do I know if anti-money laundering (AML) program questionnaire is needed for my verification?
How do I know whether I'm required to complete the anti-money laundering (AML) program questionnaire? If you're required to have an anti-money laundering (AML) program in place in accordance with the local laws and regulations that your institution must comply with, then you'll be required to complete the AML program questionnaire as part of your onboarding process.Published on Dec 12, 2024Updated on May 29, 202680How do I complete the required tasks shown in the app?
Tap the banner to complete your tasks Note: always double-check the sender and look for your anti-phishing code to avoid scams. Access these tasks through the official app only.Step 2: Select your pending tasks After selecting the banner, you'll be directed to the Security Task Center page showing the actions you need to complete.Published on Jul 3, 2025Updated on May 29, 202637Know Your Business (KYB) FAQ
KYB is a critical component of OKX’s Know Your Customer (KYC) measures and helps mitigate risks posed by financial crime, such as money laundering, fraud, and the financing of terrorism.What's the KYB process? The KYB process starts by asking you to provide a range of basic identifying information, such as your institution’s legal name, address, organizational structure, and the identities of key persons in your institution (among other relevant and verifiable information).Published on Jan 29, 2025Updated on May 29, 202630How can you grab exclusive opportunities with OKX Launchpad?
Introducing the OKX NFT Marketplace – where you can unlock opportunities in event ticket sales, primary subscriptions, and whitelist drops with Launchpad!How can I benefit from OKX Launchpad? In the ever-evolving world of blockchain technology and digital assets, NFTs (Non-Fungible Tokens) have taken the centre stage, transforming the way we perceive ownership and access to unique digital and physical items.Published on Nov 10, 2023Updated on May 29, 202658How can you protect yourself from a phishing attack?
How can you prevent phishing attacks? Don't click on unknown links and log in to unsafe websites to avoid account and password disclosure and asset losses. For account security information and verification protection methods, for example, the account login name and password shouldn't be consistent with other websites as the private key and mnemonic words should be kept privately. If you detect any suspicious activity on your account, you may reach out to our Support team or here.Published on Aug 17, 2023Updated on May 29, 20263,769How long does it take for a deposit to be completed?
Bundle verification: if you choose to transact on a Layer 2 network (such as Optimism, Base, or Arbitrum One), the transaction will be verified on Layer 2 and then bundled with other transactions as a single bundle for verification on Layer 1.Published on Oct 17, 2024Updated on Jan 1, 2026454How long does it take to complete my identity verification?
Here's what you can expect for identity verification: Once you have uploaded your documents, your processing takes about 30 seconds. If further review is needed, it can take up to 24 hours. Note: Valid and accurate documents will ensure the smoothness of your document review process. Find out what documents you need here. During times of high interest in cryptocurrency, wait times may increase. We thank you for your patience during these times.Published on Apr 6, 2026Updated on May 29, 2026A beginner's guide to identity verification
To verify your address, you must use a supported document as listed in the answer above.9. I don't know how much I plan to deposit. Can I change my estimated amount later? No. However, we only collect your estimate for reference purposes. You can always deposit more than the estimated amount.10. How do I check my identity verification information? App: Go to User center, find Profile and select Identity Verification Web: Go to Profile and select Verification11.Published on Apr 30, 2026Updated on May 29, 20262What's OKX Drops?
Alternatively, you can access Drops directly by visiting https://web3.okx.com/drops On the homepage, simply hover or select any event to know more Check out available events in one placeHow do I list my project on Drops? If you have exciting projects that you would like to list on Drops, submit your application to become one of the issuers!Published on Aug 30, 2023Updated on May 29, 202676What's OKX Convert?
Convert enables you to complete one-click transactions after confirming a price, without having to know how the spot market works, meaning you'll receive the amount you preview.3. How do I use Convert? Please refer to this article to learn how to use the Convert function: Convert FAQ4. Which crypto can I convert on OKX? Convert supports most crypto pairs that have a spot trading market on our platform.Published on Sep 27, 2023Updated on May 29, 20262,163Managing RFQs on the RFQ board
Finally, selecting the checkboxes on the RFQ Board in the "Action" column for any live RFQs will activate the "Kill Selected" button at the top right corner of the RFQ Board, which will instantly cancel any of your quotes or RFQs on those selected lines.How do I know when my RFQ will expire? How do I know when a maker's quote will expire? On the RFQ Board is a column labeled "Time Left". The value in this column indicates how much longer the RFQ will remain live until it expires automatically.Published on Jun 30, 2022Updated on May 29, 202619How do I sell NFTs ?
If you are interested in OKX, Web3 or blockchain, you are welcome to visit our Support Center. How do I delist an NFT? When listing an NFT, you can set an expiration period. If the NFT is not sold within the specified time, the system will display a status indicating that the listing has expired. If you want to delist the NFT manually before it expires, go to the NFT details page, select Delist, and follow the on-screen instructions to complete the process.Published on Aug 22, 2023Updated on May 29, 2026959