All
FAQ
Announcements
Product documents
How do I submit my proof of address (POA)?
Valid bank statements Tax form, tax statement, or tax return Pay stub that contains residential address Valid rental agreement (the remaining tenure cannot be less than 2 months) A valid government-issued document that shows your current name and address Valid utility bills such as water, electricity, gas, home attached tv or internet bills, landline telephone bills (mobile phone statements are not acceptable)Before uploading your Proof of Address, please ensure the following: The POA must be yourPublished on Sep 5, 2023Updated on Feb 12, 2026853OKX P2P verified merchant service agreement
, which consent shall be in the sole determination of the party with the right to consent. c) Severability If any provision of this Agreement shall be declared by any court of competent jurisdiction to be illegal, void, or unenforceable, the other provisions shall not be affected but shall remain in full force and effect. d) Force Majeure Neither party shall be held responsible for any delay or failure in performance of any part of this Agreement to the extent such delay or failure is caused by firePublished on Sep 15, 2023Updated on Jan 28, 2026719How do I make a withdrawal? (web)
Insert Withdrawal amount Note: the withdrawal amount should be more than the minimum amount but can't exceed the limit based on your verification level. Fill in withdrawal details on the internal withdrawal page Complete the 2FA verification and select Confirm, your withdrawal order will be submitted Note: if you change your mind, you can cancel the request within 1 minute and no fees will be charged.Published on Aug 22, 2023Updated on Mar 27, 20261,579How do I create accounts in bulk and send crypto to multiple accounts simultaneously?
The accounts will be generated accordingly Note: you can create up to 99 accounts at one time.Published on Sep 27, 2024Updated on Nov 17, 202561How do I download my account statements?
Select Order history to view your order history Select Download to enter the Download order history page Select Download to enter the Download order history page Select your preferred date range, then select Export Note: VIP users can download statements from February 2021 onwards. Select Export after selecting your preferred date Once the statement is ready, you can select Download to download the statement Note: the statement might take some time to generate.Published on Nov 6, 2024Updated on Apr 1, 202680How do I create accounts in bulk and send crypto to multiple accounts simultaneously?
The accounts will be generated accordingly Note: you can create up to 99 accounts at one time.Published on Sep 27, 2024Updated on Oct 15, 20257How do I change my phone number?
Note: you're not allowed to perform withdrawals or use P2P trading to sell crypto within 24 hours after you've changed your phone numberPublished on Sep 7, 2023Updated on Mar 12, 202614,440How do I change my phone number?
Note: you're not allowed to perform withdrawals within 24 hours after you've changed your phone numberPublished on Sep 7, 2023Updated on Nov 3, 20253How do I update my email?
Enter the two-factor authentication (2FA) code to continue Note: select Unable to verify if you can't complete the verification You'll receive an email confirmation in your new email upon successfully changing your email Note: you're not allowed to perform withdrawals within 24 hours after you've changed your email address.Published on Sep 6, 2023Updated on Oct 15, 20251How do I change my email?
Enter the two-factor authentication (2FA) code to continue Note: select Unable to verify if you can't complete the verification You'll receive an email confirmation in your new email upon successfully changing your email Note: you're not allowed to perform withdrawals or use P2P trading to sell crypto within 24 hours after you've changed your email address.Published on Sep 6, 2023Updated on Feb 9, 20264,080How do I make a withdrawal? (app)
Select exchanges or wallets to perform an on-chain withdrawal Complete the withdrawal details below and select Submit Fill in address Note: you can enable allowlist mode to protect your assets. Insert Withdrawal amount Note: the withdrawal amount should be more than the minimum amount but can't exceed the limit based on your verification level.Published on Aug 22, 2023Updated on Apr 14, 20265,866Why do I need to fill in tags (tag/memo) when I withdraw or deposit certain cryptos?
Note: please follow the bot's instructions and complete all required fields in the ticket form (including email, TXID, token type, amount, and network) to help us review your request efficiently.Published on Aug 22, 2023Updated on Mar 4, 2026414Crypto gift FAQ
Note: Starting from 04 October 2024, at 16:00 (UTC+8), the gifts will be valid for only 2 days. If not redeemed within this timeframe, they will be returned to the sender's account. When sending a gift, the value of the gifts can't exceed 10,000U within 24 hours. For more detailed information, please refer to the OKX Terms of Service. Note: in order to comply with local regulations, certain features may not be available in your region.Published on Sep 26, 2024Updated on Mar 4, 20261,099How do I trade with OKX on TradingView?
Note: spot and derivatives symbols have different order panel UI in TradingView, thus we have 2 accounts (spot and derivatives account) in TradingView. However, the trading account assets are shared by both spot and derivatives trading as you are in unified account.Published on Jul 29, 2025Updated on Apr 9, 202666What should I do if I accidentally deposit crypto that OKX doesn't support?
Here's how to do it:On the app Open the OKX app, go to Assets Scroll down and find the Untradable assets Note: ensure the Show untradable assets is toggled on in the display settings Select the crypto that you want to Withdraw Note: You can only withdraw the untradable cryptos that OKX supports for withdrawal Follow the instructions on the page to complete the withdrawal Note: This feature is available on app version 6.0.29 and above. Please update to the latest version before proceeding.Published on Sep 26, 2023Updated on Apr 9, 20261,934